Journal of Official Statistics, Vol.6, No.2, 1990. pp. 205–211
Sampling Design for a Monitoring Plan for CATI Interviewing
David W. Chapman and Rachel B. Weinstein
Abstract:The U.S. Bureau of the Census is considering the use of computer assisted telephone interviewing (CATI) to replace decentralized telephone interviewing from interviewers’ homes for many of its surveys. The use of a centralized CATI facility permits the monitoring of interviews. A systematic monitoring procedure, intended to be an ongoing activity for all CATI interviewers, has been designed. The method consists of monitoring about 5% of each interviewer's work using interview time segments as sampling units. Here we describe the sampling design of this systematic monitoring procedure.
Keywords:Telephone surveys; sample procedures; quality control; time sampling.
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