Journal of Official Statistics, Vol.20, No.1, 2004. pp. 125–136
Keys to Successful Implementation of Continuous Quality Improvement in a Statistical Agency
David A. Marker and David R. Morganstein
Abstract:Many organizations are actively involved in improving quality. While improvement in methods and technology are common, improved work practices and quality management are less frequent. This article describes key steps in successful implementation of CQI in these often-ignored areas. Examples are given from statistical agencies in the United States and throughout Europe. Topics include top management commitment, the structure of an organization, self-supporting operations, excellent communications, teamwork, and continuous improvement.
Keywords:Current best methods, communication, teamwork, continuous improvement
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