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Abstract
Journal of Official Statistics, Vol.15, No.1, 1999. pp. 5766

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Extending the Definition of Survey Quality

Abstract:
In this article, we discuss the elements of survey quality as seen from the point of view of the survey user. We acknowledge that basic qualities of the survey process and quality management within the process are essential. We suggest, however, that more explicit attention might be paid to quality at the interface between supplier and user - where these inherent qualities are delivered - and especially to the quality of relationships at this interface.

Keywords:
Survey quality; relationship management.

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